Analyst in Mysore, Karnataka for sale

Company: iBPO Job ID/Ref Code: Inf_EXTERNAL_10029524_1 Skill(s): Analytics Experience Range: 04-06 years Primary Location: Mysore, IN Location(s): Job Description: Role Designation- Analyst Responsibilities- Purpose/Essence of the role: NA Below is the area of responsibilities aligned to the above mentioned role / role designation: 1. Business Planning: Prepare Business plan, finalize target operating models dep ending on vertical and nature of business of the client, recruit and deploy manpower in Laterals. 2. Key solutions implementation: Identifying and collaborating with Solution Design / key solutions / alliances / platform groups in implementation of new s olutions in the practice in order to differentiate service offerings on a regular basis 3. Contracting & Agreement: Review Master Services Agreement (MSA) / SLAs from compliance and execution perspective 4. Onboarding support of new engagement / project : Designs and signs off on right metrics, best practices, best in class controls, signs off on Business Requirement document and participation in User Acceptance Testing (UAT) 5. Quality & Risk Planning Focus on continuous improvement & innovation. Risk Assessment and Mitigation Planning, High Risk Project Reviews and Governance of complex engagements 6. Strategy & Road Map Definition (Domain): Provide inputs on strategy and thought leadership at practice level 7. Client Management: Listening to and a cting on customer feedback (CSAT/Engagement Feedback), Client visits, Relationship management, CSAT, Engagement Feedback, SLA management, Issue & escalation management in order to achieve high Client Satisfaction 8. Initiatives and Innovation: Implement 3 to 4 global best practices in similar sub processes across all engagements. Define 3 to 4 business metrics that will be measured, tracked and articulated with clients. Service Line: Unit-IL-BPO Sevice Line