Process Specialist in Mysore, Karnataka for sale

Company: iBPO Job ID/Ref Code: Inf_EXTERNAL_10029373_1 Skill(s): order management,billing Experience Range: 03-05 years Primary Location: Mysore, IN Location(s): Job Description: Role Designation- Process Specialist Responsibilities- Purpose/Essence of the role: Executes transactions as per prescribed guidelines and timelines and follows all predefined procedures to meet SLA target and to ensure that the performance parameters are met. Below are the roles and responsibilities aligned to the above mentioned role / role designation: 1. SLA Compliance: Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of dat a, responding to complaints/queries on mail, interacting with vendors for order management depending on the process 2. Process Compliance: Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients account 3. Customer Interaction: Resolves individual cases that need re-work to ensure high C-Sat / NPS score fr om the end user. 4. Process Reengineering: Delivers on the new process / approach to meet client / internal goals Service Line: Unit-IL-BPO Sevice Line